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Meet Theresa Oliver of ARCpoint Labs of Santa Fe Springs

Today we’d like to introduce you to Theresa Oliver.

Theresa , let’s start with your story. We’d love to hear how you got started and how the journey has been so far.
My husband, Tony, and I always wanted to own and operate our own business and after working with several Franchise Consultants and investigating many types of franchises we chose to become a Franchisee of the ARCpoint Labs National Network in December of 2014. We are very happy we opened our ARCpoint Labs location in the Santa Fe Springs/Whittier market and are looking forward to opening more locations within the next year or two.

I have an extensive background and experience in sales (Retail, Real Estate, Banking and Finance and Consumer Products) and the ARCpoint Labs business model fits perfectly in to what I am very good at and what I love to do. Engaging with individual clients, assisting companies with providing solutions to their Drug/Alcohol/DNA testing needs and building a successful business is very exciting and rewarding.

After many years of working for other business owners, it was clear that my next step was to become an owner of my own business and make it the success I know it would be. With the support and assistance of my family we are now entering our third year of operation and looking forward to opening another office/location soon.

Serving the needs of local small to mid sized companies and also offering our services to individuals is the driving force that keeps us focused on success.

I am very involved with the local community business groups and this interaction and participation has helped launch our business. Currently I am an Ambassador for the Santa Fe Springs Chamber of Commerce, an Ambassador of the Whittier Area Chamber of Commerce, a Member of the Whittier Rotary Club and serve on several committee boards within the Santa Fe Springs and Whittier Area Chamber of Commerce Organizations. I am a member of the ARCpoint Labs National Advisory Committee representing new business franchise owners across the country and also a member of the ARCpoint Labs Business Development Committee.

Overall, has it been relatively smooth? If not, what were some of the struggles along the way?
No road to success is always smooth. There have been challenges along the way but those challenges have enabled me to grow, adapt and stay motivated to over come them. Overall, the journey of becoming a woman business owner has been successful, exciting and very rewarding. There are “challenges” we face everyday but that is part of the exciting journey towards success. Luckily the challenges we have faced have not been too big to overcome and solve. Having the support of my family and being blessed with a supportive husband and two very supportive children have certainly helped pave the road to success. Also, the local community support along with the support of my local business partners has also helped me greatly. I am truly grateful and appreciative of the support all of my friends, family, clients and customers have given to me.

Please tell us about ARCpoint Labs of Santa Fe Springs.
ARCpoint Labs of Santa Fe Springs provides the industry’s most comprehensive employment solutions, incorporating all aspects of federally mandated and non-mandated testing. Our testing services encompass all areas of business, government, judicial agencies and school systems, and coming soon will offer clinical lab testing and corporate wellness programs.

We specialize in Drug & Alcohol testing: Drug testing includes urine, hair, saliva, fingernail, skin patch, environmental and instant (same-day) tests results. Our Certified, Professional and Customer Focused Technicians can screen for alcohol using breath, urine, hair follicle or saliva (oral fluid testing). Serving businesses (DOT and Non-DOT), Courts and individuals. We also offer On-site drug testing, post accident, after-hours and Mobile services as well. We can also conduct Steroid testing and testing for unknown substances.

What makes us unique is our outstanding and unparalelled service levels and our ability to service customers within fifteen minutes or less, providing accurate testing in an extremely efficient manner.

DNA: Testing available for Paternity, Maternity, and other relationship testing, Immigration, Ancestry, Infidelity, Forensics DNA with quick turnaround time and (even Doggie DNA). All of our legal DNA tests are court admissible, discrete and Confidential. We also offer Mobile DNA services as well.

The TotalGene Tx test is a clinical wellness test designed to aid patients and clinicians in pursuing an integrative health model for personal and patient care. The results of this test provide patients and clinicians with information about how the patient should eat, exercise, dose medications, monitor potential disease, dose nutritional supplements, and more. What makes this test unique, The TotalGene Tx is a 6 or 7-in-one genetic test which includes:

1. Medication Metabolism (PGx)
2. Predisposition
3. Diet and Weight Management
4. Nutrigenetics
5. Health and Exercise
6. Monitoring and Early Diagnosis (MD Report)
7. Estrogen Metabolism (women only)

Gx Slim: Take the guesswork out of losing weight. Diets are not unique to you, your DNA is. Gx Slim is the weight loss solution engineered for your body’s unique chemistry.

GxRenew is a DNA-based healthy aging program that identifies a person’s unique genetic makeup and then provides health management strategies that are tailored to your specific genotype. This is not guesswork or some magic potion – GxRenew provides the best healthy aging recommendations for you because they are based on your unique DNA.

Telehealth Services: With ARCpoint MD Telehealth Services, you can directly reach a registered nurse 24/7 or consult with a board-certified physician via phone or online video conferencing with your computer, tablet or smart phone. Receive basic diagnosis, treatment options, prescriptions, and advice for common health issues, from anywhere, on your schedule.

Background Screening: Our online searches are thorough, accurate and delivered quickly – ensuring a safer work environment while reducing legal liability and potential theft.

If you had to go back in time and start over, would you have done anything differently?
Besides deciding to open our business ten years earlier, the only thing I could have done differently is executing a more aggressive marketing campaign earlier in the process of opening our business. It takes time to find and cultivate a client base and more aggressive and impactful marketing and networking could have jump started our client acquisition process.

Contact Info:

Tony and Theresa Oliver stand in their ARCPoint Labs franchise office in Santa Fe Springs on Sunday March 13, 2016. Their core business is drug and alcohol testing, but they also do DNA testing, paternity and maternity testing and infidelity testing. (Photo by Keith Durflinger/Whittier Daily News)


Image Credit:
Stephanie Romero
Carl Afable
CAPP 360
Richard Mojica
Mijo Entertainment

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