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Meet Christena Quinn and Mike Santos of Brack Shop Tavern

Today we’d like to introduce you to Christena Quinn and Mike Santos.

Thanks for sharing your story with us Christena and Mike. So, let’s start at the beginning and we can move on from there.
Christena: I got started in the restaurant industry at 15 and never looked back. I love the hospitality industry- everything from host, to management, to server, and bartender. I will definitely be in this industry for life.

Mike: I started as a dishwasher at 14 and worked my way up through every position I’ve had. I was a server and bartender for many years, and was avoiding management for as long as possible. After a while I realized I wanted more security in my career, so I moved to a management position for four years. I broke away from the industry for some time and started nursing school, only to have another management opportunity come my way, which helped me realize my passion for the hospitality industry – so I ended up back in the restaurant business after all!

Overall, has it been relatively smooth? If not, what were some of the struggles along the way?
Christena: It’s never a smooth road in the hospitality industry, but that’s what makes it so great. You are going to work with people who aren’t fun to work with and go through failed business ventures all the time. But each time an issue happens, you get stronger and end up learning more. I’ve learned that the deeper you get in the industry, the more my patience grows which ultimately makes for better employers and employees.

Mike: I really contemplated whether or not I wanted to stay in the industry. I felt stagnant and didn’t know if it was something I wanted to continue with. When I went back to school for a year for nursing, I received an opportunity for a management position and took it. I realized I needed to continue to challenge myself – and a restaurant is the perfect place to do that.

Brack Shop Tavern – what should we know? What do you guys do best? What sets you apart from the competition?
Christena: Brack Shop Tavern is known as a really comfortable neighborhood bar that has a great atmosphere. I’m really proud of the feel of the restaurant. It’s here for the locals. And it’s not pretentious, which can be a common theme among places in LA. It’s all about having a good time with the neighborhood with a staff that has the same amount of comfort.

Mike: Brack Shop Tavern is an all encompassing concept. It is warm and comfortable with no specific demographic. We specialize in hospitality and bring a great value to the DTLA area while sustaining a reasonable price point, especially for a neighborhood bar.

What is “success” or “successful” for you?
Christena: In my eyes, getting to go to a job that I love every single day is true success. I could be making all the money in the world, but if I woke up dreading heading into the office or whatever it may be, it wouldn’t matter.

Mike: I personally define success primarily on happiness. Both the happiness of the people I work with as well as my own happiness. Happiness for me occurs with progression in the workplace. I love to see a barback with no experience work really hard and become a professional bartender or even a manager. This kind of progression not only reflects on the person who is moving up but on me as a manager and my ability to guide people into a career in the hospitality industry.

Contact Info:

Image Credit:

White Oak Communications

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