Exploring Life & Business with Dr. Eryn Mack of Mack Point Consulting, LLC

Today we’d like to introduce you to Dr. Eryn Mack.

Hi Dr. Eryn, we’re thrilled to have a chance to learn your story today. So, before we get into specifics, maybe you can briefly walk us through how you got to where you are today?
I’m a combat veteran with over 48 months of combat experience, and that background shaped everything about how I lead. I was assigned to an Explosive Ordnance Disposal (EOD) unit, where no two days were the same and decisions carried immediate, real-world consequences. Working in operations formed a simple but powerful triangulation between people, process, and outcome. In environments like that, clarity matters. Trust matters. Execution matters. You assess the situation, you ensure the right people are at the table, and you act.

When I transitioned into corporate leadership, I saw the same truth play out in a different setting. Most organizational problems aren’t unsolvable — they’re leadership problems. I genuinely believe that if a team can’t solve a problem together, it’s because the wrong people are at the table, accountability isn’t clear, or leaders are avoiding hard decisions. Leadership is what fixes that.

I formed Mack Point Consulting because I kept seeing a consistent gap between intention and execution. Leaders were capable, well-resourced, and motivated, but stuck in cycles of over-analysis, misalignment, and performative change. Organizations were solving the loud problems instead of the right ones. Mack Point was created to cut through that noise. It’s a space to help leaders slow down just enough to see clearly, put the right people in the room, design systems that actually work, and then execute with discipline. I didn’t build it to scale endlessly — I built it to do the work well.

At Mack Point Consulting, my focus is on leadership effectiveness, organizational design, and change execution — specifically where systems, incentives, and accountability break down. I work with leaders to clarify decision rights, align people and process, and translate strategy into action. I’m especially focused on moments of pressure: growth, transformation, leadership transition, and the responsible integration of AI into people operations. The work is practical, disciplined, and execution-oriented. The goal isn’t activity — it’s outcomes that hold.

Alongside my executive and consulting work, I teach Organizational Design and Change Management in the Master’s program at University of Southern California, within Bovard College. I work with students who are serious about results — professionals who want to understand how organizations actually function and how change really gets done. Teaching keeps me sharp, grounded, and honest, because theory only matters if it works in practice.

Today, I’m the Founder and CEO of Mack Point Consulting, and I also operate in senior corporate leadership. Corporate work gives you a deep, singular view of how one organization functions, and I’m grateful for that perspective. Consulting widens your view — it sharpens your ability to see patterns, increases your agility, and forces you to adapt across industries, cultures, and leadership styles. That combination has shaped how I think, how I decide, and how I lead.

I’m thoughtful and intentional about decisions, especially about who needs to be in the room. Once direction is clear, my expectation is execution. That balance — people-first leadership paired with disciplined follow-through — is how I got here and how Mack Point Consulting operates today.

We all face challenges, but looking back would you describe it as a relatively smooth road?
No. Not even close.

I’ve had to learn how to carry what I’ve lived through — especially combat and loss — without letting it harden me or trap me in a version of myself that no longer fit. There are still landmines: politics, perception, exhaustion, and the quiet pressure to keep proving something. That doesn’t go away. You just learn how to move differently around it.

I’m also a wife and a mom, and that changes everything. It forces you to be honest about what actually matters and what doesn’t. There were times when everything felt like it was pulling at once — work, ambition, responsibility, family — and I had to learn that doing everything isn’t the same as doing the right things. Some choices meant walking away. Some meant staying when it was uncomfortable. None of it was neat.

Starting a business in the middle of all of that was hard. There were nights I was up at 2 a.m. pushing it forward and days that ended well past midnight. Not because I was chasing hustle or glory — but because I felt a pull to do this work, and I trusted myself enough to answer it. There were cycles of very little sleep, real doubt, and quiet resolve.

What I learned along the way is discernment. I show up when the work pulls me in. I walk away when I feel pushed into something that doesn’t serve me, the people around me, or the outcome. That took time to learn — and it came at a cost.

It hasn’t been smooth. But it’s been honest. And that’s what I trust.

Alright, so let’s switch gears a bit and talk business. What should we know?
Mack Point Consulting, LLC is a boutique organizational consulting firm based in West Hollywood, California, built for moments when leadership and execution actually matter.

I work with executives, founders, and leadership teams who need clarity—not more noise. What I do is help organizations get unstuck. I specialize in organizational design, leadership effectiveness, HR strategy, employee relations, and change execution, particularly in environments where accountability breaks down, decisions stall, or people systems aren’t translating into business results. While my work often intersects with HR, I don’t approach it from a policy-driven lens. I don’t speak HR. I speak business.

People have jokingly called me the Olivia Pope of HR, but that only tells part of the story. I’m called for a range of moments, not just the dramatic ones—sometimes to navigate complexity, other times to prevent it.

What sets Mack Point Consulting apart is how the work gets done. I don’t lead with buzzwords, overbuilt frameworks, or performative transformation. I help leaders see what’s actually happening, put the right people in the room, make hard decisions, and execute with discipline. I also consult on the responsible use of AI and design workshops and trainings that help teams move from theory to real application—without losing judgment or accountability.

Brand-wise, what I’m most proud of is that Mack Point Consulting is something I personally built—deliberately and without shortcuts. It reflects how I work and how I think: practical, honest, and business-first.

Mack Point Consulting is who you call when decisions can’t wait and getting it wrong is expensive.

Who else deserves credit in your story?
My parents come first. My mom is everything I hope to grow into—brilliant, creative, deeply intelligent, and someone I admire without reservation. My dad is a first-generation American from Mexico who figured life out with limited resources and a lot of grit. Watching him build something from almost nothing taught me resilience long before I had the language for it. My brother David, a fallen Marine, is also at the center of my story. His life, service, and sacrifice shaped my understanding of courage and purpose, and ultimately inspired me to become a soldier myself.

Bob Hart at TruAmerica Multifamily was also pivotal. He didn’t just support my career—he raised it. He saw potential before I fully saw it myself and consistently put me in rooms, decisions, and responsibilities that accelerated my growth. He still asks me when I’ll be president, fully convinced I’ll end up there one day, and that belief has mattered more than he probably knows.

Earlier in my career, Dustin Bachtel was my first manager and left a lasting imprint on how I think about leadership. From the day I met him, he set a standard that’s stayed with me. To this day, when I’m faced with a hard decision, I still ask myself, “What would Dustin do?”

My husband, Les, has been my constant challenger and anchor. As a retired Army Sergeant Major, he brings a clarity that cuts through noise—seeing down and in, up and out. He’s always focused on positioning me well, offering his shoulder so I can stand taller, and reminding me to think beyond the moment.

And finally, my five children—Tripp, Poppy, Piper, Zaria, and Elijah. They keep me honest about what matters and grounded in why I do this work at all. Everything I build carries them in mind.

None of this has been done alone. Every step forward has been shaped by people who believed in me, challenged me, and stood with me—and I carry that with me into everything I build.

Contact Info:

• Website: https://www.mackpointconsulting.com/