Today we’d like to introduce you to Troy Centazzo.
Hi Troy , so excited to have you on the platform. So before we get into questions about your work-life, maybe you can bring our readers up to speed on your story and how you got to where you are today?
Opal Cremation offers direct cremation services- the most straightforward and most inexpensive type of cremation. No service is involved, but families often decide to schedule a celebration of life at a later date.
Throughout our years in the industry, we noticed a high incidence of funeral services that are not entirely forthright about their pricing. We aim to transform the sector through more transparent processes and believe this has earned us a reputation as one of the most honest companies in our industry.
Can you talk to us a bit about the challenges and lessons you’ve learned along the way. Looking back would you say it’s been easy or smooth in retrospect?
Like many businesses, we have faced our share of struggles. Families are often emotional at this difficult time, and that takes a careful approach that has been developed over time. We have learned from mistakes and always aim to do right for the customer, even if it means taking a loss.
As you know, we’re big fans of Opal Cremation. For our readers who might not be as familiar what can you tell them about the brand?
As a cremation provider, we specialize in direct cremation. The body is cremated without a prior service. Many people favor this approach because it is inexpensive and gives them time to process their feelings without the pressure of scheduling a service. They often plan a celebration of life at a later date.
In addition to direct cremation, we offer ash scattering, assistance with VA services, and other customized services as needed. We also provide referrals to parting stones and cremation jewelry.
Throughout our years in the industry, we noticed that many funeral providers take advantage of families’ emotional states and lack of experience with the sector, and charge hidden fees that exceed the original quote. We aim to transform the industry by providing transparent services with no hidden costs. Our team even published an article, The Real Cost of Direct Cremation in Orange County (https://www.opalcremation.com/the-real-cost-of-direct-cremation-in-orange-county-2025/), raising awareness of potential overcharges, helping protect customers.
So maybe we end on discussing what matters most to you and why?
The thing that matters to us most is customer service. We will go above and beyond to please our customers and provide excellent service during a difficult time.
Pricing:
- Our direct cremation service is $1295. The pricing is all-inclusive and we never charge hidden fees.
Contact Info:
- Website: https://www.opalcremation.com/
- Instagram: @opalcremation
- Facebook: https://www.facebook.com/Opalcremation
- Yelp: https://www.yelp.com/biz/opal-cremation-of-greater-los-angeles-el-segundo-2
