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Meet Travis Schneider of PatientPop in Santa Monica

Today we’d like to introduce you to Travis Schneider.

Travis, please share your story with us. How did you get to where you are today?
PatientPop is the third business Luke Kervin, PatientPop founder and co-CEO, and I have tackled together. We also co-founded ShopNation, a digital marketing platform that enabled media publications to create an online marketplace for products featured in their publications, and StarBrand Media, an affiliate marketing platform serving the television and film industry. The businesses were acquired by Meredith Corporation and POPSUGAR, respectively.

The idea for PatientPop came to Luke when he and his wife were expecting their first child. The couple encountered what many people experience at the doctor’s office: long waits, rushed visits, surprise bills, and overlooked test results. Luke and I saw an opportunity to help healthcare providers improve their practices while also providing better patient care.

We did some research and learned that our platform had to address all the things distracting providers from caring for patients, including online marketing, reputation management, patient acquisition, and front office efficiency. We built the original SaaS product, showed it off to a sample of healthcare providers, and found the demand was enormous.

We’re always bombarded by how great it is to pursue your passion, etc – but we’ve spoken with enough people to know that it’s not always easy. Overall, would you say things have been easy for you?
The startup road is never a smooth one, but all things considered, we’ve had an awesome ride so far. We are always challenging ourselves to discover new product innovations and to build a culture that attracts A-players.

So let’s switch gears a bit and go into the PatientPop story. Tell us more about the business.
PatientPop is the first all-in-one practice growth platform designed specifically for healthcare providers. Our solution helps healthcare providers attract more patients, modernize their patient experience, and automate routine tasks like scheduling and appointment reminders.

Prior to PatientPop, healthcare providers needed to hire multiple agencies or invest in multiple tools not specific to healthcare in order to build a website, manage their online reputation, improve their search ranking, and so on. It cost them a lot of money and time, and they often did not have visibility into the success of their efforts.

PatientPop provides everything healthcare providers need to build a successful online presence and to keep patients coming back. They can login at any time to a centralized, easy-to-understand dashboard that shows their practice results, and every provider has access to a dedicated customer success manager who monitors online performance and continuously works to ensure they get the most value from our platform.

So, what’s next? Any big plans?
We had two goals from the beginning at PatientPop. The first goal was to go from $1 million in annual recurring revenue (ARR) to $10 million in ARR in five quarters or fewer.

That’s the Silicon Valley definition of hyper growth. We were able to accomplish that in four quarters.

Our next goal is to go from $1 million in ARR to $100 million in ARR in a five-year timespan. We’re on pace to achieve this in four and a half years.

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