Today we’d like to introduce you to Theresa Nguyen.
Theresa, let’s start with your story. We’d love to hear how you got started and how the journey has been so far.
When I was in physical therapy school, I would doodle during the business class which taught us how to start our own clinic. I never thought I would want this responsibility. At the height of my career, I was the director of rehabilitation, making great money, but unhappy with management. Even as a manager, you do not have the ability to make decisions like the owner. I felt stagnant and frustrated. I told myself that I could and will do it better. After working in the field for 8 years, I felt that I could create a better physical therapy practice than all the clinics I have ever worked in by taking the positives of each clinic, adding my own ideas, and creating something fresh. From there, I took a leap of faith and got a small business loan from the VEDC and max’ed out some credit cards and opened my practice. I created a space in which patients felt immediately calm, an atmosphere that was conducive to healing. Water trickles down a 7-foot fountain, music plays in the background, serene colors invited your senses, private rooms with memory foam topped tables, a gym of state of the art Pilates equipment… I successfully created a non-typical physical therapy clinic. Within 6 months, my business with so busy that I did not need to do marketing. It has been 10 years now and we are still growing.
Great, so let’s dig a little deeper into the story – has it been an easy path overall and if not, what were the challenges you’ve had to overcome?
Owning your own business is never a smooth road. There were times when I was too busy to be a solo practitioner but not consistently busy enough to hire someone.
Your business is as good as your reputation, and when I was too busy to handle all of the clientele, I hired a great therapist. However, everyone expects to see you, the one whose name is on the business. Relinquishing some control and delegating to others has been the most challenging aspect of running the business.
Alright – so let’s talk business. Tell us about Motion Pros Physical Therapy and Pilates – what should we know?
We are a physical therapy studio and we specialize in Pilates-based rehabilitation. We primarily treat patients with orthopedic problems (i.e. back issues, knee and shoulder surgery) but we also see kids and adults with neurological deficits. We are one of the few clinics that still offer a one-on-one service, in which each patient is assigned a therapist and they only see that therapist for the hour and for the duration of their entire rehabilitation. Our business has expanded to include TRX training, pediatrics and women’s health. Massage is also an important part of the practice as people need that one-on-one hands on care for healing.
Outside of work, our therapists are trained gymnasts and aerialists. Our knowledge of physiology combined with our sport has set us apart from others. In addition, we have the skill to make physical therapy fun. Most of our patients say that they time goes by so fast and they didn’t even realize they were exercising. Many of our patients have become long-term friends because of the rapport we build with them over the duration of their treatment.
Is there a characteristic or quality that you feel is essential to success?
We offer the highest quality of care because of the one-on-one attention we give to each patient. We don’t merely treat the injury – we work on restoring someone’s ability to do what they love, whether that’s being able to prune their rose bushes or to run a marathon. We care about someone’s personal goals and custom create a program that is hands-on and geared towards achieving those goals.
- Address: 27141 Hidaway Ave, Ste 207
Santa Clarita, CA 91351
- Website: www.motionprospt.com
- Phone: 6614249333
- Email: firstname.lastname@example.org
- Facebook: Motion Pros Physical Therapy and Pilates, Inc.
- Yelp: Motion Pros Physical Therapy and Pilates, Inc.