Today we’d like to introduce you to Richard and Krystal Wallinger.
Richard started in the industry making shutters in his dad’s shutter factory. After that he branched into field repairs. After his dad closed the doors to the manufacturing business, Richard began working with well-known shutter companies in the area doing installs. After 10 years, he decided to branch out on his own and start selling and installing shutters. He works with many well-known manufacturers such as Norman and Elegant shutters. After 10 years he decided to branch out and start offering blinds, shades and drapes from National well-known companies such as Graber and Lafayette.
Krystal earned her Master’s in Educational Psychology but after marrying Richard, she decided to leave her career to work with him in the business. Krystal is behind the scenes working on customer satisfaction and all the things it takes to run a business. Krystal has a love for fabrics and enjoys working with customers on soft fashions and motorization.
The business has grown from 1 person to now 5. They started as a home business but outgrew that in 2013 and moved into an office showroom. They have an assistant and 2 full time installers. Richard only installs on occasions and can now focus on sales and in-home consultations.
Great, so let’s dig a little deeper into the story – has it been an easy path overall and if not, what were the challenges you’ve had to overcome?
No, it has not been a smooth road. As with every custom product, we have run into issues that involve customers not being happy with items but we work with them to the best of our ability to make sure they are happy with the products they ordered. We have many repeat customers and most of the business comes from referrals.
Please tell us about Shutter Heaven.
Shutter Heaven sales and installs custom window coverings including, shutters, woven woods, roller shades, roman shades, cell shades, blinds and drapes. We are known for shutters but we offer so much more than that.
What sets us apart from other companies is that we have the owner, Richard, out on every job. He shows the clients in home what they will be getting so there are no surprises. He measures and designs each job and offers recommendations for each window. We are a small business so we offer a personal touch that can get lost when dealing with the big box stores.
We are proud to offer great products from well-known companies that stand behind their products and offer great warranties.
Do you look back particularly fondly on any memories from childhood?
Richard’s favorite memory from childhood is being grounded one summer. He was banned to his large backyard. He didn’t care because he decided to build a dirt bike trail so even though he could not leave the house, all of his friends ended up coming over to ride on the track. His mom has always said, “Richard never has a bad day so don’t tell him if his house in on fire”. This is so true because Richard loves his job. He enjoys meeting new people and helping them with their window covering needs. He never complains about anything but prays about everything. Our clients refer to him as Mr. Heaven because he brings a piece of heaven to their home.
- Address: Shutter Heaven Inc.
1525 W. Orangewood Ave.
Orange, CA 92868
- Website: shutterheaveninc.com
- Phone: 714.632.7744
- Email: firstname.lastname@example.org
- Facebook: https://www.facebook.com/search/top/?q=shutter%20heaven%20inc.