Today we’d like to introduce you to Lyn Tom.
Thanks for sharing your story with us Lyn. So, let’s start at the beginning and we can move on from there.
My grandmother was receiving care at home and a colleague/friend of mine wanted me to start a home health agency because she was working as a contractor for many of the local home health agency around town. She was frustrated with the nurses at the agencies that she was working with because they were telling her what to do as a physical therapist. She felt they were not doing what was best for the patients rather what was best for their profit.
I felt the same experience with the care my grandmother was currently receiving at home. This is when I decided to start this business with her, with the intention that we can make a difference in the care our community receives. Our motto is “Bringing the Heart Back to Home Care”. Our agency goal is the Nordstrom of Home Health.
Our business started in 2003 but was not certified until 2006, we had endured a long period until we could start helping our community. The Department of Public Health put a moratorium on licensing new home health agencies. Finally, in 2006 we were able to start servicing our community.
Without the strong support of the community, physicians we would not be where we are. Their strong belief that their patients are receiving the best care they can and along with the awesome communication we have with patients/caregivers/family and referral base, we have become successful in-home health.
Great, so let’s dig a little deeper into the story – has it been an easy path overall and if not, what were the challenges you’ve had to overcome?
We had many challenges, in 2003 there was a moratorium of licensing new home health agencies. We had to pay rent and all expenses until we got license from the DPHS… Once we were license, we still needed to get certified by Medicare and that is another process that took many months.
The biggest challenges came when we found that Home Health agencies would have incentives for the physicians or the social workers at the hospital. Even if our physician ordered our company to service them, the dc planner would send it to another agency.
We had a patient get admitted for a surgery and at the admission, the hospital asks if they have a preference of a home health if needed they requested our company, we received a call from the hospital admission staff to inform us that we will possibly have a returning patient. A week later, the patient is transferred to the transitional care unit. When the patient was ready to go home the discharge planner calls our office to let us know that the patient has chosen a different agency, we were confused but complied. However, we had our physical therapist call to find out why she had chosen another agency.
The patient informs us that she really wanted us to go but we didn’t provide nursing care and she will need that in addition to physical therapy. Needless to say, we have nursing care. The patient went with the other company because we didn’t want to push the patient that they have to use us. We did educate the patient that we did have nurses but that okay you can go with the recommendation of the social worker. It is patient’s choice when it comes to home health.
These are the challenges that home health will encounter the people who get incentives for referring patients. Or should I say the home health agencies that offer incentives.
Please tell us about Balanced Living, A Home Health Agency.
We specialized in transitioning our patients smoothly from the hospital or skilled nursing homes back into the comfort of their own home. We will provide a team of professionals to help our patients become safe and independent in their home. We help prevent our patients from returning to the hospital by following your physicians/surgeon’s orders. A team of professional with help educate and teach our patient, family members and caregivers and with their active involvement, we can expect excellent results.
Balanced Living, A Home Health Agency, Inc. wants to provide the nurse, home health aide, physical therapist, occupational therapist and speech therapist to the comfort of your own home. We care about our patients and expect to meet or exceed your expectations of home health care.
We are most proud of the fact our patients that ask for our agency and request for our services. We set our standards to have the best customer service and have the compassion to care for our patients.
Do you look back particularly fondly on any memories from childhood?
One of my favorite memories is going to Farmer’s market (Fairfax and Beverly) and enjoying lunch with my grandmother. Quality time with family is most precious to me. Life now is so different with the internet and phones.
- Address: 49 E Huntington Drive Arcadia CA 91006
- Website: balancedlivinghomehealth.com
- Phone: 626.821.0822
- Email: email@example.com
- Yelp: Balanced Living, A Home Health Agency, Inc.