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Meet Lenny Tim of AC in LA in Los Feliz

Today we’d like to introduce you to Lenny Tim.

So, before we jump into specific questions about the business, why don’t you give us some details about you and your story.
I originally started doing air conditioner installations in New York with a friend of mine. It was a great business and we had a lot of fun together. In New York, everyone has an air conditioner sticking out of their window. I would meet a lot of interesting people and help them out along the way. When I moved to Los Angeles, I noticed that window air conditioners were a lot rarer. Most people here have central air conditioning or they just forego having an AC altogether. But I thought why not test the market and see if people need window air conditioners installed here in Los Angeles. Well, a lot of people do. The customer base really ranges across the board but there are plenty of people that just need a professional to come in and install this big heavy thing in their window. If they need me, I’m there. Now I get to meet a lot of cool people here in Los Angeles which I love. I’ve been installing air conditioners in Los Angeles for several years now but really took it seriously for the past 3. It’s a business that’s really growing and I’m loving it.

Great, so let’s dig a little deeper into the story – has it been an easy path overall and if not, what were the challenges you’ve had to overcome?
For the most part, everything is smooth in this business. It’s seasonal so most of the work comes during the summer especially on the hottest days. Starting out took a bit of time but after a couple of summers word of mouth got me plenty of business. And now with things like Yelp, it’s really easy to get your business out there. As long as you’re providing good work.

Whenever you enter a person’s home and you’re doing handy work you always have to be ready for the unexpected. Pretty much everyone is always nice and the work gets done without any issues but sometimes you do meet very ‘interesting’ people. You just have to be friendly and personable and do your job. Also, when you’re working with heavy air conditioners and windows you always encounter something new. Most installations are standard but you always find something new where you just have to figure out how to do a proper installation. Pretty much it’s all upside.

AC in LA – what should we know? What do you guys do best? What sets you apart from the competition?
I install air conditioners. Window air conditioners and through-the-wall air conditioners. Only this. No repairs, no central AC, nothing like that. Most of our business is installing air conditioners into windows. I go into every installation with customer service in mind. Even before the installation, when someone contacts me I make sure to go above and beyond to answer all of their questions. I’ll do research for them, give them recommendations, anything that they may ask before they even decide to book me. Customer service is key. The customer needs to be comfortable and happy. It’s not just about doing a good job installing the air conditioner. It’s about making them comfortable that they made the right choice with choosing me to come to their home. I think it’s a lost art in many ways. Great customer service is an art and a skill and most business struggle with this. I make sure to treat every person that contacts me very well.

What moment in your career do you look back most fondly on?
I love it when I finish an installation and the person is just ecstatic that they have air conditioning now. It seems like such a basic thing but it can make a huge difference. I love helping when someone feels lost. I’m also proud that I always take my time with every installation even to this day. All my work is meticulous and isn’t complete until everything is pretty much perfect.

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