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Meet Crystal Lee of LA Concierge Psychologist

Today we’d like to introduce you to Crystal Lee.

Thanks for sharing your story with us Crystal. So, let’s start at the beginning and we can move on from there.
I’ve always been fascinated by people and human behavior. Even as a child, I would go to the library and check out stacks of books related to psychology– though, I didn’t know it was called psychology back then! As a young person, I also had a great interest in volunteering and community service. I mostly tutored and mentored, which was so enjoyable because I loved that one-on-one relationship where you can actually see change and progress happening right before your eyes.

Fast forward through four years of undergraduate schooling, three years of working at UCLA’s neuropsychic hospital, and five years of graduate school plus clinical training, and I’ve become a clinical psychologist!

Ironically, my first position as a psychologist was as an administrator, not as a therapist. I ran a life skills coaching program and eventually their residential facility as well, which focused on emerging adults (18-29 year olds) struggling with “failure to launch”; these individuals really struggled to move forward in their lives. I also supervised psychology doctoral students and develop new, innovative programs. I loved my work but eventually I realized that something was missing… I had gotten my doctorate not to be just an administrator, but to actually work with clients.

So, I left my director position and opened up my private practice, LA Concierge Psychologist. Through my work as an administrator, I became really passionate about working with individuals who felt “stuck”. So, I decided to focus my private practice around helping individuals get unstuck, either emerging adults or unhappy professionals.

Overall, has it been relatively smooth? If not, what were some of the struggles along the way?
I feel very lucky that, for the most part, it has been a smooth road. Because of all my program development and administrative experience, I had fairly solid foundational business knowledge and marketing skills, which helps immensely when you’re starting a private practice.

Please tell us about LA Concierge Psychologist.
LA Concierge Psychologist is a very unique therapy private practice. There is not another practice out there that does “concierge therapy” the way that I do, unless someone’s recently copied my model without me knowing!

The traditional therapy model is where clients go to the therapist’s office and get a 45-minute session, once a week. For a busy professional, finding the time to drive back and forth to an appointment is a huge barrier to accessing therapy because it takes so much time out of their already very hectic day. For a very depressed individual or someone with really poor executive functioning skills, getting out of the home, battling traffic, and making an appointment on time is sometimes too difficult. So, instead, I’ve created a service that is completely client-centric that makes therapy services accessible for those who wouldn’t otherwise be able to get help.

I travel to my clients and conduct therapy in the client’s home, private workspace, or other comfortable space. This makes my services accessible to people who really don’t have time or energy to battle 30 minutes of traffic each way and lets them squeeze in a therapy appointment when they literally only have one free hour. Also, because I go to the client and see them in their environment, I gain a deeper understanding of them and their situation; this is so different than a client being seen in a sterile office environment. I’ve seen progress happen much more quickly because I’m working in the client’s environment, rather than vice versa. Moreover, by traveling to them, they get the ultimate private experience. They won’t bump into other clients on their way in or out of an office, when they’re feeling most vulnerable. I also bypass the use of insurance so my clients won’t have a diagnosis on record, which can sometimes have negative consequences.

Additionally, my clients get a full 60-minute hour, not a 45-minute therapy “hour”. Those extra 15 minutes really allow my clients to get more out of their session and not feel as rushed. On top of all of that, my clients get a level of flexibility that’s unheard of in regular therapy models. They don’t have to be seen every week at the same day and time. If they only have time for a 30-minute session, we can meet via secure video conference. If they need extra time one week and less time the next, that’s completely doable.

I’m really proud of creating this unique “concierge therapy” model because I’ve seen how it has made therapy more accessible for people who were previously left without help. I’m also proud of the quality of work my clients receive. For the types of clients, I work with, going into the home really makes progress move more quickly and create sustainable change. Also, because I limit how many clients I see at a time, I have time outside of session to think about their case, do further research, and attend and present at conferences; all of those activities help me stay the best, well-informed psychologist that I can be.

I know that’s such a huge amount of information for people to digest! I’d suggest looking at my website, where it’s nicely outlined and easier to read: http://laconciergepsychologist.com/concierge-therapy.

If you had to go back in time and start over, would you have done anything differently?
I would’ve started this earlier so I could have been helping people sooner!

Pricing:

  • $1,200 for monthly package of 240 minutes of therapy
  • $1,500 for monthly package of 300 minutes of therapy
  • $1,620 for monthly package of 360 minutes of therapy

Contact Info:

Getting in touch: VoyageLA is built on recommendations from the community; it’s how we uncover hidden gems, so if you know someone who deserves recognition please let us know here.

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