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Meet Angela Aprahamian of National Recalls

Today we’d like to introduce you to Angela Aprahamian.

Hi Angela, we’d love for you to start by introducing yourself.
I started my first business in 2010. I came across an idea in the health care industry that showed a lot of promise and so with the encouragement of my dad and other business mentors, I took the plunge and ventured off on my own to pursue it. I then opened my second business, which is in the travel and entertainment industry, in 2015. My third business is a mail services company (receiving mail on behalf of small businesses and individuals – similar to a PO BOX) that I opened in 2018.

Alright, so let’s dig a little deeper into the story – has it been an easy path overall and if not, what were the challenges you’ve had to overcome?
At this point, the peaks and valleys come and go a little easier than they did in the beginning. It’s possible I’ve just gotten more used to the ups and downs of business, or maybe my experience has helped me to weather storms easier. In the beginning, it was very, very hard. Any business owner will tell you that the beginning stages of opening a business are brutal. It becomes your entire life. You work around the clock, including nights and weekends, and you normally are wearing all the hats and are a one (wo)man show. A lot of the time, you’re doing all of this without any real initial success. I wanted to give up many times. The hardest struggles for me were building a solid, consistent team to support me…and also learning how to implement processes quickly. Now when an issue comes up that needs a process attached to it, we do it right away. In the beginning, it was hard to recognize how vital it is to a business to have structure because you’re so IN the business that it’s hard to also work ON the business. When you get to a point where you can spend time working ON the business, that’s when you start to make strides.

Alright, so let’s switch gears a bit and talk business. What should we know?
We are an administrative services company for private medical practices. So private practice owners such as optometrists, dentists, general MDs, pediatricians, etc., hire us to be their offsite front desk. We take their incoming phone calls, call their patients for appointment reminders, and do their insurance for them.

Networking and finding a mentor can have such a positive impact on one’s life and career. Any advice?
The best mentors in my life have been previous bosses and family members. What has worked the best for me is relying on people for advice that I have a personal relationship with. Any time I’ve hired someone from the outside to blindly come in and look at my businesses, it always fell short of my expectations. My advice if you’re looking for a mentor would be to start with people who you already know versus going out and hiring a coach that you have no previous relationship with.

 

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