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Inspiring Conversations with Rebecca Johnson Osei of Concierge Psychology

Today we’d like to introduce you to Rebecca Johnson Osei.

Hi Rebecca, we’d love for you to start by introducing yourself.
I’ve always had a curiosity about what drives people’s behaviors and a natural sensitivity to others’ emotions. This natural curiosity led me to study psychology, and I grew particularly interested in social and abnormal psychology. I envisioned myself working in in-patient psychiatric wards, and indeed that is where I landed after graduate school, but by then, I had begun to become aware of a major gap in access to mental health care. It seemed to be something of which most people in my field were totally unaware: accessible care for public figures. I began devising of a practice which utilized the concierge medical model to provide high-quality care that could far surpass the typical expectations for confidentiality and privacy. After an initial soft launch, in 2014 I incorporated one of the first true concierge mental health practices in the country. Since then, we have expanded, adding more doctoral-level practitioners, opening a new office in Los Angeles, CA, and adding telehealth offerings throughout most of the United States.

Alright, so let’s dig a little deeper into the story – has it been an easy path overall and if not, what were the challenges you’ve had to overcome?
Starting a new business is never easy, especially one that is novel, and there were some early months where the margins were tight (cheese and crackers for dinner tight). No one knew what “concierge” care was, not in medicine or mental health. I spent a LOT of time explaining to people what made my practice different. Thankfully, people saw the value in the model and within six months of opening, I was already full! I’ll forever be grateful to the people of Atlanta who embraced this new model and allowed my practice to not only survive but to grow. Now we’re here in LA, offering that same level of top-tier service, and I couldn’t be more excited. Concierge Psychology was made for the people of LA: no busy waiting rooms violating your privacy, no arriving early for your appointment (you’re busy enough!), flexibility that works with your schedule and needs, and top-tier professionals providing your care.

Thanks – so what else should our readers know about Concierge Psychology?
Concierge Psychology sets a high standard for mental health care. We prioritize customer service and high-quality client care above all else. At our practice, you will find highly qualified therapists who only see a select number of clients, allowing them to dive deep without ever compromising excellence. Our therapists are available within 24-48 hours for a standard session and available after hours and on weekends for existing clients with urgent needs. We don’t believe in gatekeepers, so our clients have direct access to their therapist. Additionally, confidentiality is paramount in our offices, so that clients do not have to worry about their faces ending up in the tabloids. We accomplish this by taking clients immediately into our offices, and offering in-home and mobile offerings, so no one ends up with a photo of them on someone’s feed sitting in the waiting room. By spacing out our appointments, our therapists are waiting for their clients, not the other way around. I always joke that our waiting room is just where the latte machine lives because no one ever waits there.

We’re always looking for the lessons that can be learned in any situation, including tragic ones like the Covid-19 crisis. Are there any lessons you’ve learned that you can share?
Concierge Psychology was already offering telehealth before the pandemic hit, so when we needed to make the switch to being 100% virtual, we were fortunate enough to already have the necessary processes in place. However, I saw many of my peers scrambling to figure out HIPAA-compliant video platforms and how to obtain electronic consent documentation. I think the pandemic really highlighted an area in which mental health care needed to grow into the 21st century, and the pandemic was the push it needed. Personally, I love doing therapy in person and feel there is a connection there that is hard to obtain virtually, but I have seen all of my clients grow and accomplish their goals with virtual sessions so I know it works. With so many psychologists now offering therapy virtually, services are going to be a lot more accessible for a lot of people.

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Image Credits
Headshot: One Love Photography Office Photos: Drone Media Solutions

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