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Inspiring Conversations with Madison Berrones of Dog Sitting Company

Today we’d like to introduce you to Madison Berrones.

Alright, so thank you so much for sharing your story and insight with our readers. To kick things off, can you tell us a bit about how you got started?
I have always loved animals – I can’t remember a time where I didn’t have pets in my household: dogs, cats, parrots, turtles, rabbits, the like. I started pet and house sitting part-time when I was a teenager. I’m an entrepreneur at heart having been raised by parents and family who are all business owners. I started the company to expand because I couldn’t keep up with the demand of clients who needed pet and house sitting services. I was inspired to expand from previous clients who had moved out of the area and were really sad that I wasn’t able to offer my services to the area they were moving to.

We all face challenges, but looking back would you describe it as a relatively smooth road?
Outside of making sure the occasional sneaky cat doesn’t get outside, one of the biggest challenges we face as we expand to new areas is finding quality people. I think most growing businesses face that same challenge. But our business is unique in that we are being asked to care for a family’s cherished pets and home. That’s an extraordinary amount of responsibility. Finding the right high-quality people who can handle that responsibility is crucial to our company’s success. We have a very strict list of requirements we adhere to when looking for the right candidates. So far, we have a great team that is growing by the day.

Great, so let’s talk business. Can you tell our readers more about what you do and what you think sets you apart from others?
Why do people call Dog Sitting Company for Pet and House Sitting Services? Two simple reasons – Number one, we are dependable and responsive at even a moment’s notice. As an example, we recently had a new client call us late at night on New Year’s day – while overseas for the holidays. They frantically needed pet and house sitting services the next morning as the sitter they had found on Rover turned out to be unreliable, leaving them in a terrible situation so far away. Not only did we take their late-night call, but we were also able to have a sitter at their home the next morning and for a full week until their return. To say they were happy with our service would be an understatement. Our team was proud that we were able to perform on such short notice. Number two, our highly vetted staff of sitters are 5-star all-pro and the best in the pet industry. All of our sitters are interviewed multiple times, must have an impeccable background, and must love animals.

At the end of the day, our mission and obligation is to always strive to take care of your pets better than you do. It’s part of the program of excellence every member of our team adheres to. We focus on creating a stress-free environment for the pets and the home while the owners are away. The whole point of hiring a service like ours is so that you have peace of mind knowing that your dog or cat is not in a stressful environment at a chaotic kennel with hundreds of other barking dogs. By having us, your pets won’t feel the trauma while you are away – and as a side benefit, having us around will ensure that the wrong people never realize no one is home. It all means that the pet owners will have less to worry about while they are away. Who is most likely to use the Dog Sitting Company? Many of our clients are not just families going away for a vacation. Because our company is focused on providing the very best service, we often attract professional executives and entertainment professionals – think business leaders, musicians and actors that oftentimes have to leave town at a moment’s notice for work. Our clients have high expectations for how their pets and homes should be cared for – and we work hard to exceed those expectations. Some people who have never used a service like ours may have certain preconceived notions. Is it expensive? No. People are always surprised to discover that our service is oftentimes less expensive than a cramped, stressful kennel – especially true if you have more than one pet. Who will be coming to my home and taking care of my pets? All of our pet home care providers are fully trained, vetted, come with years of expertise in the field and are fully insured and bonded. In other words, we treat your pets and home with the same gentle care you do.

As a bonus, all of our regular clients always receive the 7th day of service free of charge. What if I have a high anxiety dog or a big guard dog or a dog with special needs or medication requirements? We care for all types of animals both large and small – and we communicate with pet owners to ensure that we understand the special needs of the pet – and the pets’ personality type. We are always proud to say that we have had many clients who have had to leave town unexpectedly and have relied on us to provide special care for old dogs with medical conditions at the very end of their life and young wild pups still in training. Same goes for the home – we care for the details so it appears that no one ever left – watering the plants, lights on/off, bringing in the trash, mail, etc. Everyone and everything is treated with the utmost respect, care and tenderness. So in a nutshell – you are getting peace of mind that caring experts are lovingly watching over your pets and your home for less than the cost of boarding at a kennel. We really try to make this a no-brainer as much as possible.

What are your plans for the future?
We definitely have big plans. Right now, we are strictly a pet and house sitting company, so our focus is on how we can offer our services in other cities outside of California.

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